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When a problem comes up, it doesn’t wait until tomorrow

A breakdown, a question about a set-up or a cut that doesn’t come out as it should. That is why we are available 24 hours a day, 7 days a week. We repair, restore and rebuild industrial tooling and machinery, whether it is ours or another manufacturer’s.

Grinding a cylinder with coolant at the Barcelona repair centre
24 / 7 Support every day of the year
Barcelona Our own repair centre
Any make Including tooling that isn’t ours
What 24/7 means

That someone is on the other end when it happens

Breakdowns don’t keep office hours, and a run that stops in the middle of the night costs the same as one that stops at ten in the morning. Our commitment is simple: you can reach us at any time, on any day.

WhatsApp, the fastest way

A photo of the faulty cut or the mounted cylinder usually explains the problem better than ten minutes on the phone. Message +34 636 50 79 91.

Phone and email

During office hours, the usual route. Outside them, WhatsApp still reaches the technical team.

With someone who knows your press

No switchboard, no tiers. The people who answer have assembled stations and ground cylinders themselves.

Under way

We are bringing artificial intelligence into our support

It is a project being rolled out, and we describe it as what it is: it is not finished yet. The idea is that many of the queries that today wait for someone to be free can be resolved on the spot.

Instant answers to common questions

Repeats, dimensions, compatibility, angles by material. Questions with a concrete answer that shouldn’t make you wait for someone to be free.

A first diagnosis

You describe the symptom, the cut opens on one side, the plate shifts, the waste won’t come out, and you get the most likely causes and what to check before stopping the press.

Your history at hand

What we have made for you, to which dimensions and when, available instantly instead of having to look it up.

What will not change: when the problem is real, you talk to a person. The AI is there to get you to that person sooner, not to replace them.

Three ways of working

From firefighting to staying ahead

Corrective

  • When the failure has already happened
  • Repair, restoration or rebuild
  • The priority is getting the line back into production

Preventive

  • Scheduled inspections
  • Heads off most breakdowns
  • You choose when to stop, not the press

Predictive

  • Operation is monitored
  • Detects the fault before it becomes one
  • What needs replacing is replaced, when it needs it

Most customers start with corrective and end up with preventive. It is cheaper.

Maintenance work on a machine in Tecnocut’s workshop
Repair centre · Barcelona

What can be done in here

A worn cylinder doesn’t always have to be thrown away. In many cases the dimension is recovered, it is ground and it goes back into production with years of life ahead of it.

  • CNC machining. New parts and modifications to drawing.
  • CAD-CAM. If there is no drawing, we create one. Also for discontinued parts.
  • Turning and grinding. Recovering dimensions and finishes on cylinders and shafts.
  • Hand sharpening and final inspection. The last step is done by a person with the edge right in front of them.

Got a problem?

It doesn’t have to be a breakdown: a set-up question, a cut that won’t come out right or tooling that no longer holds its dimension. Write to us at any hour and tell us which press it is and what is happening. If you can, attach a photo.

Message us